Home » Clients » Coronavirus: We Are Here to Help

Coronavirus: We Are Here to Help

As always, caring for our Customers, employees and communities is of the utmost importance to us. We understand the worry that can be caused by an unexpected crisis such as Coronavirus (COVID-19), especially when it comes to your family and your most valued asset – your home.

It’s times like these when you may need extra support. We are here to help.

Who to Contact for Assistance

If you obtained your loan through Benchmark, and your loan was transferred to one of our servicing partners (example: Wells Fargo, JP Morgan Chase, PennyMac, etc.), we encourage you to contact that loan servicer directly for assistance. You should find contact information on your most recent statement. If you are unsure of how to reach your loan servicer, we can assist you.  Please refer to the How to Reach Us instructions below.

How to Reach Us

If your loan was transferred to the Benchmark servicing center, you can complete transactions, such as making payments, setting up automatic payments and viewing loan history, property taxes and insurance. To register, go to https://benchmark.loanadministration.com/. Or, you may use our automated phone system at 1-877-629-6996 where you may find out if a payment is due or to make a payment. We are currently waiving any applicable fees to make a payment through our automated phone system.

If you are unsure of who to contact or the status of your servicing, please contact us directly at servicing@elevenmortgage.com for fastest response.  If you need to reach us by phone, the customer service phone number is 1-888-600-2362.

During this unprecedented time of consumer uncertainty and need, we are experiencing significantly higher than normal call volumes. For quicker service, we encourage you to use our online resources at https://benchmark.us/your-loan/make-a-payment/  for 24/7 self-service access to your loan information. You can also find Home Loan Assistance Information at https://benchmark.us/your-loan/home-loan-assistance-information/.

If you’ve been impacted financially by COVID-19, we are here to help. You will find information on our website about mortgage assistance options should you need them.

Additional Support

These resources may also be helpful to you:

Our team continues to monitor the situation and will update you as needed. Please know we are always here to help.

Thank you and stay well.